Last Updated: August 2025
Welcome to Anavah Wellness. This Shopping Policy explains how we handle your orders, payments, product availability, and customer responsibilities when purchasing from our website (www.avanah.co.za). By shopping with us, you agree to the terms outlined below, together with our Terms and Conditions, Refund Policy, and Returns & Shipping Policy.
1. Product Availability
- All products offered on our website are subject to availability.
- If an item is out of stock after you have placed an order, we will notify you and provide:
- An alternative product (if available),
- A backorder option (where possible), or
- A full refund.
- We make every effort to keep stock levels accurate, but errors may occur.
2. Product Descriptions & Accuracy
- We aim to ensure that all product descriptions, images, and prices are accurate.
- However, occasional errors may occur. In such cases, we reserve the right to correct errors and update or cancel affected orders.
- All product information is for educational and wellness purposes only and should not replace medical advice.
3. Pricing
- All prices are displayed in South African Rand (ZAR).
- Prices include VAT (if applicable) but exclude shipping fees, which are calculated at checkout.
- Prices may change without prior notice, but confirmed orders will not be affected.
4. Orders
- By placing an order, you are making an offer to purchase products in accordance with these policies.
- Orders are only confirmed once payment has been received in full.
- You will receive an order confirmation email upon successful purchase.
- We reserve the right to refuse or cancel an order if:
- Products are unavailable,
- Errors are found in pricing or description, or
- Fraudulent or unlawful activity is suspected.
5. Payments
- Payment must be made in full before goods are shipped.
- We accept payments through [insert payment gateways e.g., EFT, PayFast, PayGate].
- If your payment fails or is reversed, your order will be cancelled.
6. Delivery
- Delivery terms are outlined in our Returns & Shipping Policy.
- Customers are responsible for providing accurate delivery details. We are not liable for delayed or failed deliveries caused by incorrect or incomplete addresses.
7. Customer Responsibilities
By shopping on our website, you agree to:
- Provide accurate and up-to-date contact and delivery details.
- Ensure you are legally eligible to purchase supplements and wellness products.
- Use products as directed and consult a healthcare professional where necessary.
- Accept responsibility for safe storage of supplements, especially away from children and pets.
8. Limitations on Purchases
- Anavah Wellness reserves the right to limit the quantity of certain products purchased by an individual or household.
- This is to ensure fair access to our products and prevent abuse of stock availability.
9. Warranties
- We guarantee that our products comply with their description at the time of sale.
- No other warranties, express or implied, are provided beyond what is required under the Consumer Protection Act (CPA).
10. Governing Law
- This Shopping Policy is governed by the laws of the Republic of South Africa.
- Any disputes will first be attempted to be resolved amicably, failing which they may be referred to the Consumer Goods and Services Ombud or the appropriate court.
11. Contact Us
If you have any questions about shopping with us, please contact:
📍 Anavah Wellness
28 Maluti Avenue, Spitskop, Bloemfontein, 9301
📧 info@anavah.co.za
📞 083 895 2276