Last Updated: August 2025
Welcome to Anavah Wellness. These Terms and Conditions (“Terms”) govern the use of our website (www.avanah.co.za), online store, and all products and services offered. By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
1. Company Information
Anavah Wellness is a wellness practice and online store providing natural health products and complementary therapies.
- Business Name: Anavah Wellness
- Owner: Samantha Barnard
- Physical Address: 28 Maluti Avenue, Spitskop, Bloemfontein, 9301, South Africa
- Email: info@anavah.co.za
- Telephone: 083 895 2276
2. Eligibility to Purchase
- You must be 18 years or older to make purchases.
- By placing an order, you confirm that you are legally capable of entering into binding contracts.
3. Products and Services
- Our products include natural health supplements, wellness therapies, and alternative health services.
- These products and services are not intended to diagnose, treat, cure, or prevent any disease and should not replace medical advice.
- Customers are encouraged to consult a registered healthcare practitioner before starting any new treatment or supplement.
4. Orders
- All orders placed through our website are subject to acceptance and availability.
- An order confirmation will be sent via email once your order has been received. This does not constitute final acceptance — your order is only confirmed once payment is received.
- We reserve the right to cancel or refuse an order if:
- The product is unavailable,
- There is an error in pricing or description, or
- Fraudulent or unlawful activity is suspected.
5. Pricing and Payment
- All prices are listed in South African Rand (ZAR) and include VAT (if applicable).
- Prices are subject to change without notice.
- Payment must be made in full before orders are dispatched.
- We accept payments through [insert payment gateways: e.g., EFT, PayFast, PayGate, PayPal].
6. Shipping and Delivery
- Orders are processed within 2–3 business days.
- Delivery within South Africa usually takes 3–7 working days depending on the courier.
- Shipping fees are displayed at checkout and are non-refundable.
- We are not responsible for delays caused by third-party couriers, strikes, or force majeure events.
7. Returns and Refunds
- In compliance with the Consumer Protection Act (CPA), customers may cancel an order within 7 business days of receiving goods, provided the goods are unopened, unused, and in their original condition.
- To initiate a return, please email us at [insert email].
- Customers are responsible for return shipping costs unless the product was defective, damaged on arrival, or incorrectly supplied.
- Refunds will be processed within 7–10 business days once returned goods have been received and inspected.
- For hygiene and safety reasons, opened health products cannot be returned or refunded.
8. Disclaimer and Limitation of Liability
- All information on this site is for general wellness purposes only and should not be taken as medical advice.
- Anavah Wellness and its owners, practitioners, or affiliates are not liable for any direct, indirect, or consequential damages arising from the use or misuse of our products or services.
- Individual results may vary and are not guaranteed.
- Customers use our products at their own risk.
9. Privacy and Data Protection
- We respect your privacy and comply with the Protection of Personal Information Act (POPIA).
- Personal information collected through our website (e.g., name, email, delivery address) will only be used to process orders, improve services, or send marketing communications (if consented).
- We will never sell or share your personal information with third parties without your consent, except where required by law.
- Please also see our Privacy Policy for more details.
10. Intellectual Property
- All content on this website, including text, images, logos, graphics, and design, remains the intellectual property of Anavah Wellness.
- You may not copy, reproduce, distribute, or use our content without prior written consent.
11. Governing Law and Dispute Resolution
- These Terms are governed by the laws of the Republic of South Africa.
- Any disputes shall first be attempted to be resolved amicably.
- If unresolved, disputes may be referred to the Consumer Goods and Services Ombud or the appropriate South African court.
12. Changes to Terms
- We may update these Terms at any time without prior notice.
- Continued use of our website after changes have been posted constitutes acceptance of the updated Terms.
13. Contact Us
For any queries regarding these Terms, please contact us:
📍 Anavah Wellness
28 Maluti Avenue, Spitskop, Bloemfontein, 9301
📧 info@anavah.co.za
📞 083 895 2276