Last Updated: August 2025
At Anavah Wellness, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website (www.avanah.co.za), purchase products, or use our services.
By using our website, you consent to the practices described in this policy.
1. What Information We Collect
We may collect the following types of personal information:
- Identity information: name, surname, date of birth.
- Contact information: email address, phone number, billing and delivery address.
- Payment information: banking/payment details (processed securely via third-party payment providers; we do not store full card details).
- Order history: records of purchases, returns, and preferences.
- Technical information: IP address, browser type, device information, cookies, and analytics data.
- Health-related information (if voluntarily disclosed): for wellness consultations or product suitability (processed with extra confidentiality).
2. How We Collect Information
We collect personal information in the following ways:
- When you place an order on our website.
- When you subscribe to our newsletter or marketing updates.
- When you book or use our services.
- When you contact us via email, phone, or contact form.
- Through cookies and analytics tools (see our Cookie Policy).
3. How We Use Your Information
Your personal information may be used for:
- Fulfilling and delivering orders.
- Processing payments securely.
- Providing customer support.
- Sending order updates and service notifications.
- Sending marketing emails (only if you have opted-in).
- Improving website functionality and user experience.
- Complying with legal and regulatory requirements.
4. Legal Basis for Processing
We process your personal information under the following legal grounds:
- Consent: when you opt-in for newsletters or marketing.
- Contractual necessity: to process and deliver your orders.
- Legal obligation: to comply with South African tax, accounting, and consumer protection laws.
- Legitimate interest: to improve our services and protect against fraud.
5. Sharing of Information
We do not sell or rent your personal data. We may share your information with trusted third parties only when necessary:
- Courier and logistics providers – for delivery of your orders.
- Payment processors – for secure payment handling.
- IT and analytics providers – to improve website performance.
- Legal or regulatory authorities – if required by law.
All third-party service providers are required to process your information in accordance with POPIA and keep it secure.
6. Data Security
- We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
- Sensitive data such as payment details are encrypted and processed by secure third-party payment providers.
- Access to personal information is restricted to authorised staff only.
7. Data Retention
- We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.
- Order and financial records may be kept for up to 5 years as required by South African law.
- You may request deletion of your personal data unless we are legally required to retain it.
8. Your Rights Under POPIA
As a South African consumer, you have the following rights:
- Access: to request a copy of the personal information we hold about you.
- Correction: to request updates or corrections to your personal data.
- Deletion: to request that we delete your data when no longer required.
- Objection: to object to certain types of processing (e.g., marketing).
- Withdrawal of Consent: if you previously consented to data use (e.g., newsletters).
To exercise these rights, contact us at info@anavah.co.za.
9. Cookies and Tracking
We use cookies and similar technologies to improve user experience and analyse traffic. For more details, please see our Cookie Policy.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect information from children under the age of 18 without parental consent.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is processed, please contact us:
📍 Anavah Wellness
28 Maluti Avenue, Spitskop, Bloemfontein, 9301
📧 info@anavah.co.za
📞 083 895 2276